🔒 Privacy Policy

Last Updated: February 04, 2025

This Privacy Policy applies to Security Web Solutions LLC websites and products and describes how we collect, use, share and secure your personal information. It also describes your choices regarding use, access and correction of your personal information.

Please, if you have any questions or suggestions, don't hesitate to contact us at support@secwebsolutions.com.

Caution: Legalese ahead.

When do we collect your information?

We may collect your information: (1) when you license and use our software ("Software Collection"); (2) when you interact with certain portions of our website, such as our forums, blogs, and support center ("Website Collection"); (3) when you communicate or interact with us by email, chat, or otherwise ("Dialogue Collection"); and (4) when you apply to work for us ("Job Applicant Collection")

What information do we collect?

We may collect both personal information and non-personal information. Personal information is information that is either expressly provided by you, such as your name, or information that can be used either alone or in combination with other information to personally identify you, such as your email address, phone number, and user name.

We may collect the following personal information from you: Contact Information (such as name, email address, mailing address, or phone number); Unique Identifiers (such as username and password used for authenticating your Security Web Solutions accounts and products) and machine identification numbers, Internet protocol (IP) addresses; Information about your business (such as company name, company size, business type) and; Information related to your usage of our products as described in the next section, below.

Our service providers may collect billing information (credit card number and billing address) on our behalf to process orders. Non-personal information is all information that is not personal information or is information that was personal information but which we modify and/or aggregate with other data in order to make it Non-personal information. As is true of most websites, we gather certain information automatically. This information may include browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, clickstream data to analyze trends in the aggregate, and/or other metadata associated with your machine and usage activities and anonymously generated device identifiers and administer the site.

How do we collect your information?

Directly

Some information you (or someone acting on your behalf) provide to us directly. For example, when you post comments, ask questions in our blog, fill out a user profile, apply for a job, or voluntarily decide to grant us remote access to provide you with technical support. Also, we may collect and store all posted forum and blog information and user profiles and make them available for public viewing.

Cookies

Security Web Solutions and its service providers collect information through the use of first-party and third-party "cookies" and other similar tracking technologies to analyze trends, administer the website, track users' movements around the website, to market our products, and to gather demographic and regional information about our user base as a whole.

Cookies are text files saved by your browser when you log into our software or services. We may use both session cookies and persistent cookies to identify that you have logged in, to tell us how and when you interact with our software or services, and to check aggregate usage and web traffic. Unlike persistent cookies, session cookies are deleted when you log off and close your browser.

If you prefer, you can always change your browser options to stop accepting cookies or to prompt you before accepting cookies. However, if you do not accept cookies you may not be able to access the entirety of our software and services.

Account Registration

If you create an account with us through a third party like Facebook or Twitter ("SNS Accounts") you may have to provide us with your user name or user ID so that we can authenticate your identity.

Software Functionality

Our software collects information about your use of the software as well as transfers of information between your computers that run the software and our servers. This is necessary to ensure our software is operating correctly and to confirm the status of your license of our software.

From Third Parties

From time to time, we may receive personal information about you, including your name, e-mail address, and other information from third party sources such as, distributors and resellers who sell our products and services to you, payment processors who process payments you make for purchasing our products and services, marketing partners, and public sources. These third parties have indicated that they have your consent or are otherwise legally permitted to disclose your personal information to us.

How do we use personal information

We use personal information for the following purposes: providing you with information, products or services; providing support to you and responding to your requests; providing information about our products, services, events, or news, including newsletters and promotional messages; performing and enforcing any contract(s) between yourself and Security Web Solutions, including billing and collections; to improve our products and services, including malware research, as well as our websites and present content to you; to market new and existing products to you; and as otherwise described to you when collecting your personal information or as otherwise allowed by applicable law.

We will not use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Other than with respect to the exceptions below, we do not share personal information with third parties.

Exceptions

Website Analytics

Our servers automatically record Log Data information about how a user interacts with our software and services on our websites, including but not limited to our public website and our web-based management consoles. Log Data may include a user's Internet Protocol (IP) address, browser type, operating system, web page that the user was visiting before accessing our server, search terms, and the pages or features of our software or services accessed by the user and the time spent there. Google Analytics provides us with the analysis of such data. Google's privacy policy is available at http://www.google.com/policies/privacy.

Service Providers

We may engage service providers to administer and provide our services. We may provide personal information to such service providers only for the purpose of performing services on our behalf, such as fulfilling orders and delivering updates, payment processing, providing customer service, sending marketing communications, conducting research and analysis, and providing cloud computing infrastructure. We require such service providers to agree not to disclose your personal information or use your personal information for any other purpose. For our cloud-based Software, we utilize Amazon Web Services for our infrastructure. With such infrastructure, you are able to benefit from Amazon Web Services Cloud Compliance security and privacy measures, including but not limited to ISO and SOC certifications. For more information on Amazon Web Services Cloud Compliance please visit https://aws.amazon.com/compliance/.

Business Transactions

Information that we collect from users, including personal information, is considered a business asset. Accordingly, if we go out of business or enter bankruptcy, or if we are acquired, e.g., as a result of a transaction such as a merger, acquisition, or asset sale, your personal information may be disclosed or transferred to the third-party acquirer in connection with the transaction. You will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choice you may have regarding your personal information.

Governmental; Law Enforcement

We may disclose personal information to government agencies, law enforcement officials, and private parties as we, in our sole discretion, believe necessary: (1) to satisfy or comply with any applicable law, regulation or legal process; (2) to respond to lawful requests, including subpoenas, warrants or court orders; (3) to protect our property, rights and safety and the rights, property and safety of third parties or the public in general; and (4) to prevent or stop activity we consider to be illegal or unethical.

In certain situations, Security Web Solutions may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Consent

We may share your personal information with third-party sites or platforms, such as social networking sites, but only if you have expressly requested that we do so. Similarly, by posting profile, content, or other information, including personal information to a forum or blog, you indicate your consent to its public use. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. We will list you in our publicly accessible member directory on the forum website. We also display testimonials of satisfied customers on our websites in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at support@secwebsolutions.com.

Other Privacy Considerations

Security

We take commercially reasonable measures to protect personal information from unauthorized access, use, and disclosure. However, no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we can't guarantee the absolute security of your personal information.

Retention

We will retain your personal information as needed to fulfill the purposes for which it was collected. We will retain and use your personal information as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets, and enforce our agreements. Because these needs can vary for different data types in the context of different products or services, actual retention periods can vary significantly.

Links

Our website may contain links to other websites and services. Any information that you provide on or to a third-party website or service is provided directly to the owner of the website or service and is subject to that party's privacy policy. Our Privacy Policy does not apply to such websites or services and we are not responsible for the content, privacy, or security practices and policies of those websites or services.

Update or Delete your personal information

Upon request, Security Web Solutions will provide you with information about whether we hold any of your personal information. You may access or modify the personal information associated with your use of our services at any time by signing into your account and updating your information.

Alternatively, you may submit a data subject access request to access, modify, or delete (subject to applicable law) the personal information associated with your use of our services. If you want us to delete your personal information, your forum account, or your support account, please contact us at support@secwebsolutions.com with your request. We will respond to your requests within a reasonable timeframe.

We will delete your information as soon as possible; however, some information may remain in archived/backup copies for our records or as otherwise required by law. We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.

Children

Our services are not directed to children under eighteen, and we do not knowingly collect personal information from children under thirteen. If we learn that we have collected personal information of a child under thirteen we will delete such information from our files as soon as possible, provided, however, that some information may remain in archived/backup copies for our records or as otherwise required by law.

Revisions

We may modify and revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we will notify you of such changes by posting them on our website or by sending you an email or other notification prior to the change becoming effective.